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Telephone Operator - Full Time Night Saint Luke's Smithville

Posted: 06/03/2022

The Opportunity:

Saint Luke’s Health System is seeking a Telephone Operator to join our team. This position will work at dual locations- Saint Luke's Hospital in Kansas City and Smithville campus. You will have the opportunity to answer inbound calls to the switchboard and distribute the calls to the appropriate department or individual. This position handles all emergency events in a calm and efficient manner following the established process for the facility in which the emergency event occurs. 


Shift Details: Monday and Friday 9:00am-7:30pm at the Plaza Location. Saturday and Sunday 9:00am-7:30pm at the Smithville Location.


The Work: 

  • Provides helpful information to internal and external callers 

  • Maintains detailed documentation in the appropriate communication logs 

  • Dispatches Security requests using two way radios in a timely manner 

  • Monitors alerts and alarms  

  • Notifies appropriate departments or individuals when required 

  • Assists with mentoring and training of new employees 


 We are looking for someone with exceptional interpersonal skills and empathy for those in crisis. The ideal candidate has strong critical thinking skills, the ability to handle multiple tasks at once, prioritize work, and manage interruptions easily. To be successful in this role, strong customer service skills, willingness to work, adaptability and an eagerness to learn is required. This position will require you to work autonomously as well as with a team.   


Why Saint Luke’s?:   

  • Saint Luke’s offers competitive salaries and benefits packages to all eligible employees.

  • We believe in creating a collaborative environment where all voices are heard. 

  • We are here for you and will support you in achieving your goals. 

  • We are dedicated to innovation and always looking for ways to improve. 

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