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GUEST SERVICES ASSOCIATE, Full Time

Posted: 06/11/2024

Position Summary: Provide assistance to guests and visitors in making reservations, check in and out and offer a customer friendly lodging environment.
 
Essential Job Functions:

  1. Accept inbound phone calls and in-person requests for lodging reservations and assist guests with questions and requests.
  2. Perform check-in and check-out procedures via electronic hotel management system.
  3. Post payments, balance receipts and prepare lodging reports daily; maintain an accurate posting of charges and payments and keep an accurate accounting of the cash drawer.
  4. Perform kitchen tasks such as preparing and/or serving items for hotel breakfast, washing dishes, and general cleaning of prep area, equipment, buffet, and dining area.
  5. Regular and reliable attendance at the worksite and adhere to assigned schedule. – this position is not a remote or telecommute position.
  6. Adhere to all company and departmental policies and procedures per the guidebook including all safety requirements including all safety guidelines.
  7. Utilize electronic time management system to input time, attendance and paid off request.
Non-Essential Job Functions:
  1. Perform housekeeping duties to include but not limited to dusting, changing bed linens, vacuum/mop, and clean guest bathrooms.
  2. Assist guests and visitors with travel arrangements, including transportation to and from the airport, as needed.
  3. Work overtime, weekends and holidays, as business necessity dictates.
  4. Communicate with other local hotels, and various Unity departments, as requested.

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