The Federal Reserve Bank of Kansas City is seeking several IT Support Specialists that under general supervision, will provide information technology support, including handling moderately complex customer inquiries and requests for assistance with personal computer (PC) hardware, software, and mobile computing devices. You will identify, troubleshoot, and resolve moderately complex customer PC hardware, software, and mobile computing incidents. You will collaborate with other National IT and District technical support staff to identify and resolve core problems, utilizing solid problem-solving skills to provide assistance and support to customers. You will also ensure issues are properly escalated and addressed in a timely manner. This position will report to the Supervisor of the EUS Service Desk.
Link To Apply: Federal Reserve Bank/job/Kansas-City-MO/IT-Support-Specialist_R-0000008426