BBB Spotlight on Improving the Customer Experience

Description

Lunch & Learn: Hiring With Intent

BBB draws from its network of trustworthy accredited businesses to bring you quarterly events that will help you improve your customer’s experience.

This quarter the BBB Spotlight on Improving Customer Experience highlights the BBB Accredited ThriveOn Concepts, a professional leadership development firm and coaching organization that helps small businesses. 

On June 13th, ThriveOn Concepts will help your business Hire With Intent.

You will learn to:

• Take the emotion and guesswork out of the hiring process.

• Create sustainable job benchmarks for your hires.

• Create a winning culture.

• Turn invaluable job performance into improved customer experience.

After the presentation, an interactive panel discussion ThriveOn Concepts, Scott Burditt of Burditt Consulting and Christina Long of Redemption Plus, facilitated by Rhonda Basler, Director of Customer Engagement at Hallmark.

Lunch Is Included

Sponsored by:

"Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. The CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience."

For Information Contact: Jennifer McGlothen jennifer@kansascity.bbb.org. (816) 399-5044