Director, Fraud Operations

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!

The Director of Fraud is responsible for defining and executing the enterprise-wide strategy to detect, prevent, and respond to fraud. They will own the end-to-end fraud function, balancing risk mitigation with customer experience at scale, and ensuring the integrity of the ecosystem as the business grows. This individual will serve as the organization’s thought leader in fraud prevention, shaping long-term vision, influencing cross-functional strategy, and leading a high-performing team in a fast-paced environment.

 

Day-to-day you’ll…

• Serve as a thought leader, defining and executing the long-term fraud prevention strategy across the organization.
• Own the fraud tech stack, including internal tools and external vendor solutions. Lead the development and scaling of rules engine(s) and automated systems.
• Develop and oversee fraud analytics, dashboards, KPIs, and macro/micro-level investigations, translating data into actionable insights and strategic decisions.
• Partner with product, engineering, other cross functional stakeholders to manage fraud prevention across the customer journey, ensuring a cohesive, customer-centric fraud strategy across all touchpoints.
• Ensure ecosystem integrity and compliance with regulatory, partner and network standards.
• Lead teams handling fraud-related customer support and escalations.
• Build and mentor a high-performing, multidisciplinary fraud team.

• Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
• 10+ years of experience in fraud prevention, risk management, or related fields, with a proven track record of leading large, cross-functional teams
• Deep expertise in both the tax industry and payments ecosystem, including prepaid and debit products
• Demonstrated success in building and scaling rules engines, fraud detection systems, and automation
• Strong technical acumen with experience selecting and managing fraud technology stacks and third-party vendors
• Advanced analytical skills with a history of designing and interpreting dashboards, KPIs, and data-driven insights to inform strategy
• Proven ability to balance fraud mitigation with customer experience, minimizing false positives and friction
• Experience leading fraud investigations, both at the individual case level and through macro-level trend analysis
• Exceptional communication and leadership skills, with the ability to influence cross-functional stakeholders and drive enterprise-wide initiatives

• MBA or advanced degree in Business, Mathematics, Data Science, Computer Science, or a related field
• Experience working in regulated industries (e.g., financial services, fintech, tax preparation)
• Experience scaling fraud operations in a high-growth or startup environment
• Background in machine learning or behavioral analytics as applied to fraud detection