POSITION SUMMARY
The Pharmacy Technician processes new and refill prescription orders, provides support to the pharmacy staff for 340B implementation and processing, processes patient pharmaceutical needs and passes cases to pharmacy managers for program qualification, and helps to identify resources for patients to obtain cost effective medications.
KC CARE CULTURE CODE
KC CARE follows a culture code in all we do. Our code determines how we work, treat each other, and move health equity forward. As an employee of KC CARE, you will:
- Put patients first, always
- Treat all people with dignity, respect, and kindness
- Create safe places for others to share their voice; encourage creativity
- Always strive for improvement; keep learning
- Own your work, action, and mistakes – no one is perfect
- Have fun – work should be fun and we want you to have fun at KC CARE
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Accurately process new medication orders using pharmacy software program including data entry, insurance adjudication and labeling for dispensation under the direct supervision of a pharmacist.
- Process refill requests received by phone, fax, email, and in-person.
- Obtain Physician or Provider authorization for refill and medication changes as needed.
- Assist with patient assistance program applications and patient assistance medication inventories by passing prospective cases to pharmacy managers.
- Assist patients at prescription check-out window—dispense medication, collect payment, and answer questions.
- Process cash and credit payments for prescription services.
- Answer phones promptly and provide solutions to patient concerns to ensure an overall great customer experience.
- Assist in checking and responding to patient voicemails within 24 to 48 hours.
- Check and respond to emails within 48 hours.
- Request pharmacist assistance for counseling and other tasks requiring clinical consultation.
- Complete any other task and duties as designated by pharmacy supervisor and pharmacists on duty.
- Maintain a clean, safe, and organized pharmacy and ensure a clean workspace prior to rotation to the next workflow position.
MINIMUM REQUIREMENTS
- High school diploma or equivalent.
- Six months community/retail experience with point-of-sale and cash handling.
- State Certificate of Pharmacy Technician.
- Pharmacy Technician Board Certification (PTCB or NHA).
- CPR/BLS certified.
- Ability to read, write, and communicate clearly in English and Spanish.
PREFERRED REQUIREMENTS
- Experience in a Public Health, Community Health, Hospital, or Retail setting pharmacy.
- Two years pharmacy technician experience.
