Case Manager

Objective: Provides advocacy, lethality assessments, safety planning, information, referrals, service management, crisis intervention, and follow-up services to Safehome shelter and outreach clients so they may have the support to be successful in pursuing a violence-free life.  Embrace the overall understanding that our goal is to build resiliency and independence.

Primary Responsibilities

1. Case Manager for shelter and outreach clients.
2. Works directly with clients to determine areas of need and sets goals.
3. Conducts follow-up meetings a minimum of once a week with clients to assess progress toward completing goals and identify areas requiring further assistance.
4. Document services, outcomes and maintain client records in client database (Apricot).
5. Make contact with assigned residents within four (4) days of their initial intake.
6. Complete an intake of residential client within ten (10) business days of entry into shelter.
7. Facilitate transportation and/or transports clients when appropriate.
8. Maintain statistical tracking as required and submit all reports in a timely manner. 
9. Responsible for assisting clients who were a victim of crime and seeking available compensation benefits under K.S.A. § 74-7301; 74-7333; 74-7335
10. As needed, assist the Director of Grants in developing, reporting, and evaluating program outcomes and outputs.
11. Participate in client review, supervisions, staff meetings, hotline meetings, appropriate community meetings and other meetings as assigned.
12. Participate in the shelter on-call rotation.
13. Be an effective member of the team.
14. Communicate clearly on an intellectual and emotional level.
15. Respond to any other duties as assigned by the supervisor.

1. Organize, implement and market a minimum of one event a month for children in shelter.  
2. Ensure clients have needs met for the holiday celebrations included but not limited to Valentines, Mother’s Day, Easter, Halloween, Christmas or Hanukkah.
   1. Communicate and coordinate with volunteer groups that offer holiday party assistance.
3. Maintain bulletin board for Family and Children Advocacy information.
4. Research, develop, and maintain culturally diverse community resources and contacts for clients in business, community and education fields.

1. Effective computer literacy skills (Microsoft office suite, data entry skills, word processing, basic email skills, client management programs, etc.)
2. Effective oral and written communication skills. This includes telephone, email, and social media etiquette.
3. Ability to identify and solve problems in a calm and logical manner. Problem solving will include cooperative efforts with clients, as well as co-workers, and supervisor.
4. Must be responsible, accountable and demonstrate integrity.
5. Must be self-motivated and have the ability to work independently.
6. Must demonstrate sound judgement, prioritize tasks and manage time efficiently and resources effectively.
7. Must be flexible and open to feedback, change and new ideas.
8. Must understand the concept of boundaries with clients.
9. Ability to work under substantial stress and handle crisis situations.
10. Ability to work respectfully and professionally with diverse groups of people and various populations in a culturally competent manner.
11. Maintain a valid driver’s license.
12. Must be able to lift 40 pounds.

1. High school diploma or equivalent required.
2. Bachelor’s degree in relevant human services field preferred. Experience in advocacy or working with victims of domestic violence will be accepted to supplement education.
3. Bilingual (English/Spanish), preferred.
4. Must not have any unresolved emotional issues regarding personal current or past experience with abuse of any kind.