Would you like to be part of a mission driven organization who makes a difference in the lives of survivors of abuse in our community?
Safehome is a nonprofit organization and domestic violence shelter. Our core purpose is to provide a healing atmosphere where survivors of domestic violence can gain inner strength, explore options, and be empowered to live a life free of abuse.
Our ideal candidate is dependable and caring, you must be comfortable talking on the phone and working with people, team ordinated and a self-starter with day-to-day tasks.
Available Shift: Friday-Monday, 12:00am-10:00am
Objective: The Shelter Advocate provides support for residential clients and answers hotline calls. Must have the ability to communicate well, actively listen and have good judgement.
Hotline Responsibilities include:
- Actively listens and assess the needs of callers while providing support.
- Assists callers with safety planning and intentions for entering shelter by analyzing, interpreting and deducing active and potential lethality risk factors.
- Recommend services most appropriate.
- Show respect to all callers in a consistent and ethical manner on a daily basis.
- Conduct intakes with new residential clients.
- Maintains accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in a consistent and ethical manner.
- Monitors building status and cleanliness, reporting malfunctions and ensuring building is kept clean.
- Monitors resident activity throughout shelter and manage conflict through appropriate intervention and communication with Case Managers.
- Identifies barriers to success for shelter residents and communicates to Case Managers and Client Care Manager.
- Monitors and secures physical environment to maximize safety of residents and co-workers, implementing appropriate reactions to security threats as needed.
- Develops an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.
- Assist in maintaining adequate level of shelter supplies for residents.
- Conduct shelter walk throughs to ensure resident safety and check for facility needs.
- Complete appropriate agency forms to document critical incidents.
- Help maintain readiness of vacant rooms for future clients. Be willing to pack rooms.
- Handle food. Including cooking, serving and cleaning.
- Keep office organized.
- Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time.
- Effective computer literacy skills (Microsoft office suite, data entry skills, word processing, basic email skills, client management programs, etc.)
- Effective oral and written communication skills. This includes telephone, email, and social media etiquette.
- Must demonstrate sound judgement, prioritize tasks and manage time efficiently and resources effectively.
- Must understand the concept of boundaries with clients.
- Ability to work respectfully and professionally with diverse groups of people and various populations in a culturally competent manner.
- Must be able to lift 40 pounds.
- High school diploma or equivalent required.
- A bachelor’s degree is preferred but not required.
- Experience preferred.
- Must not have any unresolved emotional issues regarding personal current or past experience with abuse of any kind.
