POSITION SUMMARY
Under medical or nursing supervision, Medical Assistants support providers and nursing staff in the delivery of health care services. Medical Assistants perform related duties as required utilizing the Patient Centered Medical Home model of care in a team environment.
KC CARE CULTURE CODE
KC CARE follows a culture code in all we do. Our code determines how we work, treat each other, and move health equity forward. As an employee of KC CARE, you will:
- Put patients first, always
- Treat all people with dignity, respect, and kindness
- Create safe places for others to share their voice; encourage creativity
- Always strive for improvement; keep learning
- Own your work, action, and mistakes – no one is perfect
- Have fun – work should be fun and we want you to have fun at KC CARE
KC CARE CULTURE VALUES
Exceptional Service: We value exceptional service in providing unconditional whole-person care to everyone with the promise of a personalized and affirming experience for patients. We promise to treat internal and external partners with dignity, respect, and kindness to facilitate the opportunity for all to succeed.
Inclusion and Belonging: We value diversity, equity, inclusion, and belonging by focusing on differences that promote creativity and acceptance across the organization. We promise to create a safe environment for individuality to flourish.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Patient Care
- Call patients back to rooms and obtain medical history, history of present illness and/or chief complaint, and perform all screening required according to current procedures and quality measures.
- Prepare patients for examinations, procedures, and treatments to include obtaining vital signs, measure height and weight; perform vision and auditory screening as needed; record all information in electronic health record (EHR).
- Collect specimens, perform on-site laboratory procedures including providing vaccinations, and maintain current knowledge, including documentation and preparation of specimens.
- Administer medications using the 5 Rights of Medication Administration.
- Complete medication reconciliation and allergy verification for every patient.
- Contact patients by phone to deliver normal lab results and for additional care coordination needs.
Clinic Flow, Referrals, and Administrative Assistance
- Inventory, stock, and clean exam rooms.
- Make follow-up appointments in eClinicalWorks (eCW) as part of patient visit.
- Maintain clinic flow by prioritizing patient’s needs and assisting providers and coworkers with unassigned patient needs.
- Assist with prior authorizations.
- Create referrals to other members of the patient care team including behavioral health, insurance navigators, community health workers, and with other KC CARE services.
- Assist with scanning and faxing patient medical records.
MINIMUM REQUIREMENTS
- High school diploma or equivalent.
- Completion of a Medical Assistant program at an accredited college or university.
- Basic Life Support Certification (BLS).
PREFERRED REQUIREMENTS
- One year’s experience as a Medical Assistant in a primary care setting.
- Experience using eClinicalWorks (eCW) EHR.
- Active certification such as NRCMA, CCMA, CMA.
