Supervisor, UPM Shift
Description Available Shifts:Wednesday - Saturday 5:30am-3:00pm Position Summary: The UPM Shift Supervisor is responsible for the day-to-day operational oversight and leadership of a team of prayer associates during a specific shift. This role ensures the consistent delivery of high-quality, compassionate service across all communication channels (phone, email, chat, text, social media), drives team performance in alignment with Unity principles, fosters a positive and spiritually supportive work
Unity Village
Contact Center Navigator
Position Summary: The Contact Center Navigator plays a key role in supporting newly hired representatives by providing guidance on internal systems, procedures, and resources needed to handle written correspondence and inbound calls. This role contributes to operational excellence through hands-on assistance, documentation management, and customer interaction across various channels. Essential Job Functions:Serve as primary contact for newly hired contact center representatives to ensure success, as
Unity Village
Specialist, Customer Care
Description Position Summary: Provide monitoring, coaching assistance to Customer Care Representatives. Assure quality of service and adherence to policies and procedures. Essential Job Functions:Support customer care contact center representatives by answering questions and providing on-going coaching.Monitor and document representative’s customer interactions to assist management team in performance evaluations. Identify, analyze and report on trends in representative’s calls and data processing to
Unity Village
Representative, Bilingual Customer Care
Description Shift: Tues - Fri 7am-4:30pm Position Summary: Offer exceptional customer service by providing inbound callers with expert product guidance and create a positive experience that will build and strengthen relationships with current and future customers. Additionally, respond to electronic and written correspondence. Bilingual customer care representative will be required to communicate verbal and written in English and Spanish, or a language designated when hired. Essential Job
Unity Village