Representative, Bilingual Customer Care
Description Shift: Tues - Fri 7am-4:30pm Position Summary: Offer exceptional customer service by providing inbound callers with expert product guidance and create a positive experience that will build and strengthen relationships with current and future customers. Additionally, respond to electronic and written correspondence. Bilingual customer care representative will be required to communicate verbal and written in English and Spanish, or a language designated when hired. Essential Job
Unity Village
Specialist, Customer Care
Description Position Summary: Provide monitoring, coaching assistance to Customer Care Representatives. Assure quality of service and adherence to policies and procedures. Essential Job Functions:Support customer care contact center representatives by answering questions and providing on-going coaching.Monitor and document representative’s customer interactions to assist management team in performance evaluations. Identify, analyze and report on trends in representative’s calls and data processing to
Unity Village