Bilingual Housing Counseling Intake & Administrative Specialist

Job Title: Bilingual Housing Counseling Intake & Administrative Specialist (Triage)
Location: Kansas City, MO; in-office
Employment Type:  Full-Time
Schedule: Monday – Friday
Position Summary
The Bilingual Housing Counseling Intake & Administrative Specialist serves as the first point of contact for clients seeking housing counseling services. This role is responsible for conducting client intake, performing initial triage, scheduling appointments, and providing administrative support to ensure clients are connected to the appropriate services.
This position requires fluency in English and Spanish to effectively serve a diverse client population.
 
 

• Serve as the first point of contact for clients (phone, walk-in, online) in English and Spanish
• Conduct initial screenings to assess client needs (pre-purchase, credit, rental, post-purchase, foreclosure prevention)
• Assign clients to the appropriate counselor or program
• Explain services, program requirements, and next steps

• Schedule counseling appointments and workshops
• Manage calendars and coordinate with counseling staff
• Send appointment reminders and follow-ups

• Assist clients with completing intake forms and required documentation
• Ensure all documents are collected prior to counseling sessions
• Maintain organized and compliant client files
• Enter and update client data in internal systems (e.g., CMS/HMIS)

• Provide clear instructions regarding documentation and preparation
• Follow up with clients to ensure readiness for appointments
• Share general information on housing programs and community resources

• Support file compliance with HUD documentation standards
• Track intake data and assist with reporting as needed

• Fluency in English and Spanish
• High school diploma or equivalent (Associate’s or Bachelor’s preferred)
• Experience in administrative support, intake coordination, or customer service
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality of sensitive information
• Experience with technology and commitment to utilizing our systems

• Experience in housing counseling, nonprofit, or social services
• Familiarity with HUD programs or housing services
• Experience working with low- to moderate-income populations

• Pay Range: $20.00 – $24.00 per hour (depending on experience)
• Opportunity for higher compensation based on relevant housing or program experience

• Office-based with regular client interaction
• Fast-paced environment requiring strong organizational skills
• Occasional evening or weekend availability may be required

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Options
• Life Insurance, Short-Term Disability, Long-Term Disability
• 401K
• Paid Time Off
• And more!