HIV Case Management Supervisor

POSITION SUMMARY
The HIV Case Management Supervisor is responsible for assisting the Manager of HIV Case Management in program management activities including quality management, community collaboration, and contract compliance. This position collaborates with existing HIV service providers, the Kansas City Health Department, the Missouri Department of Health and Senior Services (DHSS), and other community providers to ensure appropriate provision of services.  
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
Program Management

• Provides direct supervision to assigned Case Management staff, including recruitment, orientation, day-to-day work assignments, and regular performance evaluations.
• Provides regular supervision to all assigned staff, assigned volunteers, and students to ensure adherences to high professional standards.
• Serves as primary team resource during Affordable Care Act Open Enrollment—serving as resident expert who can assist in trouble-shooting complicated client insurance issues.
• Actively participates in quality improvement projects by implementing and coordinating PDSAs (Plan-Do-Study-Act), as appropriate.
• Assists with case assignments and ensures follow up and documentation in accordance with state case management policies.
• Assists in implementing system changes, under the direction of the Manager of HIV Case Management, when identified through quality management activities, or as directed by MODHSS or KCHD.
• Assists Manager of HIV Case Management in assuring coordination and integration of Ryan White Part A/B Case Management with other KC CARE programs and with the community HIV service delivery system including the care and prevention programs.
• Actively participates in Ryan White Part A case management and supervisor meetings as required by contract.
• Assists Manager of HIV Case Management in assuring coordination and integration of Ryan White Part A/B Case Management with other KC CARE programs and with the community HIV service delivery system including the care and prevention programs.
• Actively participates in HIV regional planning council and serve on a sub-committee.
• Serves as the secondary resource with the Kansas City Missouri Health Department and State Service Coordination system related to services provided by KC CARE HIV Case Management programs (*Manager HIV Case Management is primary liaison).
• Assists with the coordination and facilitation of KC CARE’s Multidisciplinary Team meetings.
• Performs other duties as assigned by Manager, Department Director, or senior staff members when required for the smooth operation of the clinic and/or its administrative functions.

• Provides oversight to all elements of HIV Case Management to assure compliance with federal, legislative, programmatic, and contractual requirements.
• Ensures compliance with Ryan White Case Management policies and procedures.
• Performs, at minimum, quarterly chart audits for assigned staff to assure quality service and system compliance.
• Assists in implementing agency policies and procedures and supports staff adherence to agency policies and procedures.

• Master’s degree in social work or a Master’s degree in any field with case management experience
• Three years’ progressive management experience, including program planning, staff supervision, and quality management responsibilities

• Two years’ experience in interdisciplinary coordination of client services among programs and providers
• Working knowledge of HIV, systems of care, and HIV-related stigma