POSITION SUMMARY
The Risk Coordinator supports the organization’s risk management and patient safety program through the coordination, investigation, and documentation of patient safety events, patient complaints, and risk-related activities.
This role is responsible for managing day-to-day risk operations, including incident tracking, complaint resolution support, data collection, and compliance activities. The Risk Coordinator works closely with clinical and operational teams to ensure timely follow-up, thorough documentation, and identification of trends to support a culture of safety and continuous improvement.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Compiles, reviews, and tracks all incident reports, identifies potential areas of improvement and escalates findings to Risk Manager for further evaluation and action.
- Maintains the risk management information system ensuring accurate, complete, and timely data entry and case documentation.
- Prepares routine and ad hoc incident summary reports, including data and analysis, as directed.
- Assigns, coordinates, and follows up on incident investigations and ensuring timely completion, appropriate documentation, and closure of cases.
- Conducts initial fact-finding and investigation of safety events, including gathering records and interviewing involved staff, under the direction of the Risk Manager.
- Serves as resource for staff regarding incident reporting process, patient safety practices, and risk-related procedures.
- Coordinates the patient complaint and grievance process, including intake, investigation, documentation and preparation of written responses in accordance with organizational policy and regulatory requirements.
- Tracks and trends patient complaints, incidents, and other risk data to identify patterns, recurring issues; reports findings to Risk Manager.
- Works with Risk Manager to maintain compliance with federal state and HRSA/FTCA risk management requirements.
- Assists in preparing reports, documentation, and supporting materials for audits, site visits, and regulatory reviews.
- Assists in the development and distribution of education and communication materials to increase staff awareness and risk and patient safety issues.
- Maintains OSHA logs of employee injuries, exposures, and needlesticks, ensuring accurate and timely reporting.
- Compiles and maintains documentation required to support FTCA requirements and ongoing compliance activities.
- Performs tasks and duties associated with the clinical risk management program including risk identification, documentation, tracking, and follow-up of mitigation strategies.
- Supports implementation and monitoring of corrective actions and risk mitigation strategies, ensuring completion and sustainability.
MINIMUM REQUIREMENTS
- Bachelor’s degree in healthcare administration, nursing, public health, risk management, or related field OR the equivalent combination of experience.
- Three years’ experience in healthcare with a focus on community health.
- Strong organizational, investigative, and critical thinking skills
- Ability to manage multiple priorities and meet deadlines
- Strong written and verbal communication skills
PREFERRED REQUIREMENTS
· Earned Certified Professional in Patient Safety credential (CPPS) or Certified Professional in Healthcare Risk Management (CPHRM)
· Licensed as a nurse in the State of Missouri.
· Experience in risk management, patient safety, and or quality improvement.
· Familiarity with HRSA, FTCA, or FQHC environment
