POSITION SUMMARY
The Medical Assistant Supervisor is responsible for overseeing medical assistants, ensuring efficient workflow, and maintaining high-quality patient care. The Medical Assistant Supervisor trains and mentors medical assistants, manages daily operations, and collaborates with providers to optimize patient services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Patient Care
- Call patients back to rooms and obtain medical history, history of present illness and/or chief complaint, and perform all screening required according to current procedures and quality measures.
- Prepare patients for examinations, procedures, and treatments to include obtaining vital signs, measure height and weight; perform vision and auditory screening as needed; record all information in electronic health record (EHR).
- Collect specimens, perform on-site laboratory procedures including providing vaccinations, and maintain current knowledge, including documentation and preparation of specimens.
- Administer medications using the 5 Rights of Medication Administration.
- Complete medication reconciliation and allergy verification for every patient.
- Contact patients by phone to deliver normal lab results and for additional care coordination needs.
Clinic Flow, Referrals, and Administrative Assistance
- Inventory, stock, and clean exam rooms.
- Maintains VFC/VFA inventory in respective locations in accordance with the Missouri DHSS requirements and the ShowMeVax program
- Make follow-up appointments in eClinicalWorks (eCW) as part of patient visit.
- Maintain clinic flow by prioritizing patient’s needs and assisting providers and coworkers with unassigned patient needs.
- Assist with prior authorizations.
- Create referrals to other members of the patient care team including behavioral health, insurance navigators, community health workers, and with other KC CARE services.
- Assist with scanning and faxing patient medical records.
- Perform on-the-job shadowing of Medical Assistants and offers feedback, education, training, and coaching.
- Routinely conduct pre-visit planning audits and provide feedback to staff when needed.
- Assist with interviewing and training of new employees.
Manages Clinic Flow for Care Team
- Oversee, train, and mentor medical assistants to ensure high standards of patient care and clinical efficiency.
- Monitor staff performance, provide feedback, and conduct performance evaluations.
- Manage Medical Assistant scheduling to ensure adequate coverage and operational efficiency.
- Manage daily schedule to anticipate bottlenecks and is active on the floor helping to make sure things run smoothly.
- Assign Medical Assistants to locations and care teams when standard schedule is disrupted due to staffing shortages or absences.
- Assist with last-minute scheduling changes as needed (i.e., removing, adding, switching patients).
- Serve as the primary point of contact for Medical Assistant related issues.
- Serve as main liaison for Customer Service Representatives for scheduling questions, unique patient needs, etc.
- Review and assign tasks to Medical Assistants during administrative time.
MINIMUM REQUIREMENTS
- Five years’ experience as a Medical Assistant or equivalent experience.
- Graduated from an accredited Medical Assistant certificate program and passed the exam as a Certified Medical Assistant
- Completion of lab training for advanced medical procedures such as FIT tests.
- Completion of Phlebotomy certification or training
- Basic Life Support Certification (BLS).
- Active certification such as NRCMA, CCMA, CMA
- Completion of HR supervisory training.
- Completion of all other required trainings.
PREFERRED REQUIREMENTS
- Associate’s degree from an accredited college or university.
- One year of management or lead experience.
