Summary
The Health and Well-Being Coach II will care for GEHA health plan members through health coaching, and health and well-being education. The primary mode of delivering this coaching will be telephonic and digital. This coach will be a valued team member who contributes to several health and well-being programs, such as: lifestyle coaching, adaptive exercise, fitness training, health education, well-being content creation, and care coordination with a multidisciplinary team.
This role is primarily responsible for supporting members in their efforts to achieve a higher level of well-being and performance in life and work. The coach will elicit autonomous motivation, increase the capacity to change, and facilitate a change process through visioning, goal setting, and accountability, which leads to sustainable change for the good. The coach may occasionally collaborate with subject matter experts on well-being initiatives for GEHA health plan members. This position emphasizes evidence-based practice, whole-person centered care, and the value of a caring culture for both federal health plan members and GEHA employees.
To excel in this role, the coach will need skills and/or knowledge related to: transtheoretical coaching model, facilitating lasting behavior change, motivational interviewing, health education, human physiology, goal setting, mindfulness, resiliency, and physical activity progression.
Duties
- Perform initial evaluation of members through an assessment related to the service provided: health coaching with personalized lifestyle improvement support targeting dimensions of health.
- Use Clinical and Motivational interviewing skills to assess member’s need and establish mutually agreeable goals while supporting member in developing self-management skills in adopting positive behavior changes.
- Guide members related to defining their health and well-being vision, setting their health and well-being goals, building their support and accountability networks, achieving their health improvement plans, and improving their quality of life.
- Document encounters, facilitating outcomes recording, tracking, and analyzing.
- Review health risk assessments, biomarker, or lab data, claims history, and medical records to inform health education needs.
- Outreach to any members needing additional support or resources.
- Assist member with maximizing their member benefits and coordinate referrals to other team members, healthcare professionals, or specialty programs.
- Comply with all accreditations, State and Federal mandates.
- Demonstrate respect and sensitivity for all health plan members, regardless of race, ethnicity, religion, language, sexuality, gender identity, gender expression, nationality, or health diagnosis.
- Assist in creating and delivering presentations for the Health and Well-Being, Quality, Medical Management, and Proactive Care Management teams.
- Design and organize member-facing and coach-facing well-being content which follows department guidelines for citations, reviews, sharing, and distributing.
- Perform other related tasks incidental to the above-described responsibilities.
Education Requirements
- NBC-HWC Certification: Certified by the National Board for Health & Wellness Coaching (current)
- Education: Bachelor’s degree in a related field (e.g., health sciences, nutrition, psychology).
Experience Requirements
- Experience: A minimum of 2 years of coaching experience. Some coaching experience within a telehealth/virtual environment is preferred.
- Communication Skills: Active listening, empathetic, clear, motivational interviewing, non-judgmental attitude, feedback, encouragement, and cultural sensitivities.
- Empathy: Ability to empathize with clients and provide compassionate support.
- Adaptability: Flexibility in approach to meet individual client needs. Resiliency with change during growth and transition opportunities.
- Ethical conduct: Adherence to ethical standards and confidentiality guidelines.
Workspace and Schedule
- Monday to Friday, full time
- Primary hours are 8-5 PM CST; a minimum of 32 hours per week must fall between these hours for member-facing care.
- Remote or hybrid position. We predict onsite team meetings at our Lee’s Summit, MO or Independence, MO locations at least once per quarter when COVID-19 transmission rates permit.
- Flexible work location: work from home or elect to use one of our office locations (in Lee’s Summit, MO). Offices are equipped with vending, sit/stand desks, and fitness facilities.
Desired non-clinical skills in the following areas
Microsoft Teams and Microsoft Office tools (particularly Excel and Power Point), change management, written and verbal communication, teamwork, data analysis, strategic problem-solving and ability to recommend changes/solutions.
GEHA is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
