Summary
The Clinical Operations Analyst (Non IT) plays a pivotal role in GEHA and is responsible for the analysis, development, and delivery of comprehensive clinical reports that provide actionable insights to senior leadership. This position requires a strong background in healthcare data analysis, a deep understanding of clinical operations, and the ability to translate complex data into meaningful, actionable information.
This role will help meet the executive reporting and clinical specific data reporting needs for clinical operations, specific to executive needs (CMO) and for all clinical departments within GEHA. This role will cross functionally support all clinical departments, including Clinical Quality, Population Health, Dental, Pharmacy, Medical Management, and Health & Well-being. The individual will work in close partnership with the Director of Operations and Transformation to meet the needs of the Clinical Operations Division.
Duties
Data Analysis and Reporting:
- Gather, organize, and analyze clinical data from various sources within GEHA.
- Develop comprehensive reports and presentations for senior leadership, providing insights into clinical operations, outcomes, and performance metrics.
Clinical Performance Assessment:
- Evaluate clinical performance indicators, identifying trends, patterns, and areas for improvement.
- Collaborate with clinical teams to understand operational challenges and opportunities for enhancement.
Analyze Dashboards and Metrics:
- Review and assess dashboards and metrics that offer real-time insights into clinical performance and outcomes for the full clinical operations division.
- Develop key performance indicators (KPIs) and benchmarks to track progress and support data-driven decision-making.
Collaboration with Cross-Functional Teams:
- Work closely with Data & Analytics and other GEHA departments to ensure data integrity, standardization, and accuracy.
- Collaborate with stakeholders to identify reporting requirements and implement solutions to meet their needs.
Continuous Improvement Initiatives:
- Identify areas for process improvement, efficiency, and quality enhancement within clinical operations.
- Recommend strategies for optimization based on data-driven insights and industry best practices.
Documentation and Presentation:
- Prepare clear and concise documentation of methodologies, findings, and recommendations.
- Deliver presentations to senior leadership, effectively communicating complex data in an understandable manner.
Education Requirements
Bachelor’s degree in healthcare management, statistics, or a related field.
Experience Requirements
- Proven experience 3+ years in healthcare data analysis and reporting within a clinical setting or healthcare environment.
- Proficiency in data analysis tools and software (e.g., SQL, Tableau, Excel, etc.).
- Strong understanding of healthcare operations, clinical workflows, and healthcare data systems.
- Excellent communication and presentation skills, with the ability to translate complex data into actionable insights.
- Meticulous, with strong problem-solving and critical-thinking abilities.
GEHA is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
