Summary
Serves as the primary business analyst on the largest enterprise projects. Works directly with clients at all levels within and outside the organization to identify business solutions and related requirements and to document and store them according to department standards. Provides consultation services to all areas of GEHA as needed. Serves as a mentor to other business analysts through both formal and informal activities.
Duties
- Works as the primary or sole business analyst on large enterprise projects. Responsible for coordinating assignments of other business analysts while ensuring a cohesive approach to the project.
- Demonstrates a mastery of their area of expertise and maintains sufficient knowledge of the issues and initiatives of the Business Analysis team in order to provide updates to management as needed.
- Serves as a champion of departmental standards for documentation and ensures that all assigned projects are in compliance with established standards.
- Provides mentorship to other Business Analysts regarding best practices for the business analysis discipline.
- Demonstrates an ability to lead others in a variety of settings. Frequently lead other Business Analysts in various efforts and will also lead cross-functional teams when working on projects or serving on committees.
- Coordinates with the Manager, Business Analysis to maintain a broad understanding of department-wide efforts and to ensure that decisions are made within that context. Frequently serves in a support or advisory role on multiple project initiatives.
- Maintains knowledge of industry trends and best practices to recommend optimal solutions to GEHA.
- Participates with industry work groups or industry volunteer groups to further knowledge and to build key relationships with others in the industry.
- Acts as primary contact with project managers to provide updates and to coordinate efforts in order to maintain timely deliverables. Ensures the Project Manager is aware of any change requests and helps minimize scope creep.
- Functions as liaison between business units, technology teams and support teams to ensure technical compatibility and user satisfaction. Documents current-state processes. Supports and enhances current applications and provides direction to end users on available functionality and capabilities.
- Communicates and collaborates with external and internal customers to analyze business needs. Defines technology needs through business cases and other appropriate methods enabling business and technology change.
- Maintains a calm and composed demeanor and brings disparate viewpoints to a place of common understanding through skilled negotiation and diplomacy. Maintains a neutral viewpoint when working with customers yet understands when their SME-level knowledge is appropriate to interject into the conversation.
- Other duties as assigned.
Education Requirements
Requires a Bachelor’s degree in Computer Science, Information Systems, Business
Administration or related field.
Experience Requirements
- Requires six plus years of relevant work experience with demonstrated business analysis expertise.
- Additional years of qualifying work experience may be considered in lieu of formal education.
- Must have background and experience with the Business Analysis toolkit including an understanding of systems
- Knowledge with Sales & Marketing and Customer Experience platforms preferred (CXOne and/or Salesforce)
GEHA is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
