Customer Care Documentation & Quality Specialist
Position Summary: The Customer Care Documentation & Quality Specialist for the Customer Contact and Fulfillment Center is responsible for developing clear, effective procedures and training materials that help ensure consistent, high-quality service. This role focuses on writing and maintaining documentation, delivering training, and performing detailed quality assurance reviews of departmental output. Essential Job Functions: Design and administer group training and reference materials on new or
Unity Village
Customer Service Systems Support Specialist
Position Summary: The Customer Service Systems Support Specialist provides day-to-day technical and operational support to the Customer Care and Fulfillment teams. This role ensures that all customer service applications function smoothly, assists with troubleshooting issues, and collaborates with Application Development to implement enhancements that improve efficiency and user experience. The specialist acts as the key connection between end users and the technical teams supporting customer-facing
Unity Village
Financial Analyst
Four day work week - two days in-office, two days remote Position Summary: The Financial Analyst supports the Finance Manager in overseeing treasury operations, cash management, investments, and financial risk activities. This role ensures accurate reconciliation and reporting of cash and investment transactions, administers the organization’s purchasing card program, tracks and records royalties, assists in management estate-related financial activities, and provides compliance, audit, and operational
Unity Village
Regions Success Coordinator
Work Hours: This role supports Regions across multiple global time zones and requires recurring work outside standard USA business hours (early mornings, evenings, and occasional weekends as needed). Position Summary: The Partner Services Success Coordinator – Regions is accountable for executing the regional success plan across Unity’s domestic and international Regions. The Director of Partner Services sets the annual plan, priorities, targets, and success measures; this role ensures consistent
Unity Village
System Administrator for Unity Communities & Leaders
Position Summary: System Administrator for the UC&L Department at Unity World Headquarters is responsible for managing and optimizing the technology platform that serves minister partners. This role ensures ministers have seamless access to resources, updates, and community engagement tools. The position involves overseeing platform functionality, content organization, and user support to create an intuitive and reliable experience. The ideal candidate is highly organized, tech-savvy, and skilled in
Unity Village