Summary
The Senior Engineer’s role is to be accountable for Technology, Infrastructure, & Operations projects that impact company security and operational efficiency. This includes maintaining applications, systems, network, and/or telecommunications infrastructure to provide operational integrity and meet best practice guidelines for operational availability. Assists all teams with development and communication of strategic planning, project planning and plans for ongoing development of technological solutions. Provides some third-tier support for Service Desk and Tier-2 support for System Administrators.
Senior Engineer is able to initiate projects and provide direction to management on technical matters. Identifies what needs to be done and acts before being asked to or required by the situation.
Duties
- Manages and coordinates deployment, development, and expansion of the technology operations environment.
- Identifies potential problems with delivery of operational services and develops solutions.
- Provides on-call infrastructure support during non-business hours.
- Communicate with departmental personnel to ensure effective deployment of technologies.
- Serve as technical resource for departmental and company-wide IT solutions.
- Provides some third-tier support for Service Desk and Tier-2 support for System Administrators.
- Participates in meetings to explain technical solutions and the feasibility of company operations to meet department needs for software and hardware. Works with Engineers and Leadership in finding cost-effective solutions to new and existing software and hardware needs.
- Maintains knowledge of associated company management software, architectures, telecommunication products and services. Provides monitoring and reporting of technology operations for more complex systems.
- Supports and collaborates with team members, software vendors, and other technical staff on project efforts to achieve implementation plans and timelines.
- Monitors system stability and capacity in relation to licensed limits and assists in developing long-term strategies and capacity planning for future infrastructure and telecommunications needs.
- Understands quality improvement process. Creates new processes and documentation. Stays focused on key issues and efficient in time use. Produces the desired outcome with a minimum of effort. Able to estimate schedules.
Education Requirements
Requires a Bachelor's degree in Computer Science, Information Systems Management or qualified technology certifications in network, systems, or other related certifications.
Experience Requirements
- Requires four-eight years of experience implementing systems and networking environments in large managed environment which may include virtualization, Citrix, Microsoft, telecommunications, call center environments, voice services and gateways, knowledge of storage area networking (SAN), servers with varying operating systems and an understanding of the security, integrity and the safety of company operational efficiencies plus other related products.
- Additional years of qualifying work experience may be considered in lieu of formal education.
- Requires knowledge of current Microsoft operating environments, effective verbal and written communications skills to consult with management, business partners and vendors; and project management skills, including demonstrated ability to work effectively in small, interactive teams of technical and non-technical associates, and demonstrated ability to manage multiple projects with varying priorities to successful completion.
- Experience with NICE CXone Mpower a plus.
GEHA is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
