Summary
The Salesforce Team Lead plays a critical role in managing and leading a team of Salesforce Administrators and Developers to achieve the organization’s technological goals. The Team Lead is responsible for overseeing and managing a team of technology professionals in their respective area of discipline, to ensure the successful development, implementation, and oversight of technology solutions. The Team Lead is the bridge between the manager (who focuses more strategy and oversight) and the technical team, ensuring that projects are delivered on time, within scope and meet quality standards. As a people leader, the role is also responsible for hiring, onboarding, setting expectations, coaching, 1:1’s, quarterly performance and engagement conversations and leading in a way that drives results and high levels of employee engagement. This role involves a balance of Salesforce technical expertise, leadership, project management, and effective communication to drive the team's performance and deliver high-quality solutions.
Duties
Leadership and Team Management
- Lead, mentor and provide day to day guidance to a team of Salesforce professionals, fostering a collaborative and productive work environment by facilitating teamwork and promoting a positive work atmosphere.
- Provide mentorship, coaching, and support to team members, aiding in their professional growth and skill development. Coach, develop and provide opportunities for regular feedback, engagement discussions and consistent execution of key initiatives.
- Effectively manage team workload, allocate tasks, set priorities, and ensure timely project delivery. Partners closely with manager on project expectations/deliverables, team performance, deadlines, and resource planning.
Project Coordination and Execution
- Collaborate with project managers and business analysts to define project scope, objectives, and technical requirements.
- Coordinate with cross-functional teams to ensure alignment of technical solutions with project goals and timelines.
- Monitor project/service deliverables progress, identify potential risks, and implement mitigation strategies to ensure successful project outcomes.
Technical Expertise
- Lead the design and implementation of Salesforce solutions
- Collaborate with business stakeholders to gather requirements and provide scalable solutions
- Ensure Salesforce platform stability and performance
- Develop and enforce Salesforce best practices and governance policies
- Conduct regular system audits and prepare for Salesforce upgrades
- Provide support and training to end-users
- Stay up-to-date with Salesforce releases and new features
- Provide technical guidance and support to the team, assisting in problem-solving and addressing technical challenges
- Ability to perform both Salesforce Administrator and Developer tasks
- Write Apex classes, triggers, Visualforce pages, and components
- Maintain 90% code coverage with appropriate assertions
- Design and develop Lightening Web Component based solutions, Reusable across lightening pages, flows and external sites
- Collaborate with app builders and administrators, blending declarative and programmatic capabilities, to develop well rounded solutions
- Assess security vulnerabilities, manage Salesforce Shield configuration and ensure code compliance
- Collaborate with data teams across the organization to use middleware tools and design effective data flows or application integrations
- Independently build advanced batch and real time services for pushing/pulling data to/from other systems
- Adhere to coding standards, deployment governance and best practices
Collaboration and Communication
- Foster open communication within the team and across departments, ensuring a clear understanding of project objectives and expectations
- Function as a liaison between the technical team and stakeholders, providing updates on project status, progress, and potential roadblocks. Escalates any areas of concern to manager for consultation and guidance
- Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders
Process Improvement
- Identify opportunities for process enhancement and optimization within the team's workflow
- Propose and implement improvements to streamline processes, increase productivity, and ensure quality deliverables
- Encourage and help define the adoption of best practices and standards within the team to maintain high levels of efficiency and quality
Education Requirements
Bachelor’s degree and/or 5+ years equivalent work experience
Experience Requirements
- Minimum of 3+ years of people leadership experience
- Minimum of 5+ years Salesforce development and administrator experience
- Minimum five years of experience working with Apex, LWC, Java and/or Javascript as well as Lightening Web Components and Flows
- Salesforce Certified Platform Developer I required
- Salesforce Certified Platform Developer II preferred
- Salesforce Certified Platform App Builder required
- Salesforce Certified Administrator required
- Proven ability to design and develop scalable programmatic solutions in an enterprise environment.
- Strong understanding of the platform, with the ability to configure custom objects, formula fields, workflows, custom views, and other content of advanced complexity
- Strong understanding of Salesforce best practices and functionality
- Experience working with the Salesforce APIs and building services to connect Salesforce with other systems
- Experience developing within a framework and complying with defined standards
- Familiarity with event driven development preferred
- Requires 3 years of experience leading projects including working cross functionally to successfully deliver key initiatives.
- Effective communication and presentation skills
- Experience managing third party resources
- Must have ability to effectively maintain focus and productivity while working on multiple projects simultaneously with minimal supervision and guidance
- Requires effective communication and presentation skills and the ability to lead multi-disciplinary development teams.
- Excellent problem-solving and critical-thinking abilities
- Understanding of end-user needs and requirements
- Ability to prioritize tasks, manage time effectively, and adapt to change
- Experience with relevant technologies and platforms used within the team
- Requires effective communication and presentation skills and the ability to lead multi-disciplinary development teams
- Experience in a Healthcare setting preferred
- Previous experience working in a SCRUM or agile environment preferred
Preferred
- Certification in project management or leadership
- Prior experience leading through others or influencing through others. Prior experience working and leading cross-functionally within an organization.
- Leadership and team management experience, including conflict resolution and performance evaluation.
GEHA is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
